Privacy Policy
Published On: February 18, 2025
Apollo Hospitals Enterprise Ltd. ("APOLLO") is committed to respecting the privacy of every person who shares information with APOLLO. Your privacy is important to us, and we strive to take reasonable care and protection of the information we receive from you, the User. In this regard, we adhere to the applicable governing laws in India.
This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) when you use the website of https://www.apollohospitals.com (“Website”) operated by APOLLO.
1. Access
We collect your Personal Information directly from you, from third parties, and automatically through our Website. This includes device type, login times, IP address, and other details (see Clause 5). You can write to info@apollohospitals.com to access or update your information.
2. Consent
By using the Website or services, you consent to the collection, use, and transfer of your information in accordance with this policy. You confirm that you are voluntarily sharing this information.
3. Control Over Your Personal Information
You may withdraw your consent at any time by emailing info@apollohospitals.com. Upon withdrawal, APOLLO may not be able to provide services.
4. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. The last update date will be shown at the top of this page.
5. Personal Information Collected
- Name, birth date/age, gender, address, contact details
- Health and medical records
- Financial information and payment history
- Usage patterns and system information
- Cookies, IP address, browser type, and related technical data
6. How We Collect Personal Information
- Registration forms
- Interactions with healthcare professionals
- Website usage and third-party integrations
- Cookies (see Clause 9)
7. Use of Personal Information
We use your Personal Information to provide services, conduct research, improve functionality, communicate with you, promote services, and for legal obligations.
8. Sharing and Transferring of Personal Information
Your data may be shared across borders with cloud providers, affiliates, service providers, and banks. We ensure that all third parties handle data per this Policy.
9. Use of Cookies
We use cookies to enhance user experience. You can manage cookie settings via your browser. We are not responsible for third-party cookies or sites.
10. Security
We use security practices like role-based access, MFA, and encryption. However, the internet is not 100% secure. We are not liable for breaches beyond our control.
11. Third Party References and Links
Links to third-party sites do not imply endorsement. Please read their privacy policies independently.
12. Rectification/Correction of Personal Information
To correct or update your data, email us at info@apollohospitals.com. We will process your request promptly.
13. Compliance with Laws
Do not use the Website if this Privacy Policy conflicts with your country’s laws.
14. Term of Storage of Personal Information
We store your information for a minimum of three years from the last interaction or longer if required by law.
15. Grievance Officer
If you have any concerns, please contact our Grievance Officer at: grievance@apollohospitals.com.
